Enterprise Solutions

Enterprise Solutions

Leonardo DRS uses industry best practices, ITIL and CMMI, to create custom enterprise frameworks capable of supporting next generation capabilities for mission-critical customer requirements. Utilizing best of breed services and solutions through our trusted partner network, we provide full life-cycle optimization within the enterprise IT environment. Our dedicated program management office and subject matter experts support technology and best value solutions that allow our customers to achieve their missions efficiently and within well-managed enterprise infrastructures. Leonardo DRS produces transformational results, where mission success is measurable, implementation is risk adverse, and solutions reduce customer cost.

Flexible, Cost Effective, & Low Risk

Our approach includes a flexible total support solution that has the capability, capacity and qualifications to perform all levels of enterprise IT services. Leonardo DRS solutions are supported by an in-place staffing, recruiting, and retention program designed to maintain a fully qualified and experienced workforce. Our Global Enterprise Management System (GEMS) provides a foundation for success to each program by planning low risk solutions and by using top-performing cross-program processes.

Cyber Security

Security Operations Services

  • Security Operations Services24x7x365 computer network defense monitoring
  • Digital forensics
  • Network analysis and reporting
  • Activity logging and trend analysis reporting
  • Vulnerability assessment, system scanning, problem investigation

Governance, Strategy & Compliance

  • Governance, Strategy & ComplianceAudit and compliance reporting
  • Subject Matter Expert (SME) advisory and support services
  • Security Technical Implementation Guide (STIG) management
  • Certification & Accreditation (C&A)
  • Authority to Operate (ATO) /Authority to Connect (ATC)

Security Tools & Appliances

  • Enterprise Mission Assurance Support Service  (eMASS), Host Based Security System (HBSS), Assured Compliance Assessment Solution (ACAS), Splunk
  • Palo Alto Firewalls

Training, Education & Awareness

  • Training, Education & AwarenessInformation Technology Infrastructure Library (ITIL)
  • Risk Management Framework (RMF) /DoD Information Assurance Certification and Accreditation Process (DIACAP)
  • Standard Operating Procedure (SOP) best practices

Network Operations

Network Monitoring

  • Leonardo DRS Network Operations24x7x365
  • Comprehensive end-to-end monitoring and control of terrestrial core, teleports, satellite bandwidth, remote very small aperture terminals (VSAT), back-haul, and security
  • Daily, weekly, monthly availability/performance reports

Help-Desk Services

  • Tier I, II, III capabilities 24x7x365
  • Immediate response to alarms and customer calls/emails
  • English speaking operators open, track, and report all trouble tickets

Trouble Ticket System

  • Trouble Ticket SystemAdministration, tracking and resolution
  • Enterprise Tools
  • Visible to customer
  • Managed by Network Operations Center (NOC)/Help Desk
  • Phone/email communication back-up to customer

Network Design, Build & Maintenance

  • Network Design, Build & MaintenanceNetwork Engineering
  • Local Area Network/Wide Area Network (LAN/WAN) equipment, cabinet/rack and hardware integration, maintenance, and configuration troubleshooting
  • Inside/Outside Plant Network Infrastructure
  • WiFi Campus/Forth Generation (4G)/Long Term Evolution (LTE)
  • On-Site/Remote Operations & Maintenance (O&M)

IT Services & Staffing

Operations & Maintenance

  • DRS IT Support and StaffingLocal Area Network/Wide Area Network (LAN/WAN)
  • Data Centers/Cloud
  • Help-Desk

IT Service Management (ITSM)

  • Service Catalog
  • Service Desk
  • Incident Management
  • Problem Management
  • Change Management
  • IT Service ManagementProject Management
  • Asset Management
  • Policy and Procedure Management

Applications & Systems Management

  • Email, Messaging, Skype
  • Content Management System (CMS), Portal, File Share, SharePoint
  • Customer Relation Management (CRM)/Vendor Relation Management (VRM)
  • Distributed Computing

Software/Hardware Support, Troubleshooting, Repair & Replacement

  • DRS IT Support and StaffingWorkstations
  • Mobile Kits
  • Ruggedized & Cyber-hardened Computers
  • Software Development